RETURN & EXCHANGE POLICY

  • All sales are final. No refunds.
  • You can exchange your purchase within 7 days accompanied by an original sales receipt and original Lama packaging.
  • Merchandise can only be exchanged if it is not used, altered, washed or damaged and must have its all original tags on.
  • Your exchange can be coordinated via email (customersupport@newjersey.pk) or you can call us at +92 324 8476495 between 10am to 6pm, Monday to Saturday. 
  • In case of a mark-down in price due to a sales promotions, customers are only eligible to make an exchange against the new, marked down price.
  • Used/misused items will not be eligible for exchange.
  • You can only make a claim of damage merchandise within in 3 days of purchase. If bought online, damaged merchandise must be reported within 3 days of delivery.
  • Claims and exchanges may take up to 3 weeks to be processed.
  • No exchange can be made during sales / promotion periods.
  • Products on promotion are not eligible for exchange.
  • All accessories, including jewelry, undergarments, bags, sunglasses, and belts are not exchangeable.